This program is designed for the professional who is relatively new to professional sales. Success in sales depends on your ability to understand buyer-focused selling behaviors, how to influence the buying decisions of others, and responding effectively to the buyer’s needs. The completion of this certificate program will establish you as a sales professional who not only can move through the sales process but make dynamic business presentations and a master of the negotiation process.
Learners who complete a certificate will be able to:
1. Understand the sales cycle and the typical behaviors of those involved in the process.
2. Demonstrate the ability to effectively qualify sales prospects.
3. Develop the critical aspects of planning for, managing, and executing the sale.
4. Use communication techniques that will help in improving the results of the sale.
5. Know how to close the sale.
6. Construct and deliver a business presentation complete with visual aids.
7. Identify the target audience and master the art of cold calling.
8. Establish a successful mindset and initiate a positive relationship with the other party.
9. Develop telephone sales skills.
10. Know how to build strong, long-lasting relationships with customers.
Required Courses:
Sales Cycle Basics
The Sales Process
Communication Techniques
Closing the Sale
Dynamic Business Presentations
Mastering Cold Calls
Preparing to Negotiate
Qualifying Sales Prospects
Telephone Sales Skills
Customer Services Skills
Building Strong Customer Relationships
Communicating Clearly
